Service department staff was friendly. I was greeted immediately upon arrival and was told that it would be a little bit before they could get to me as they had a couple customers before me. Bob who took care of me was very nice and went over everything with me thoroughly. I planned on waiting for my vehicle, but he stated that they were a bit backed up and that he could call me when they were finished. I appreciated that since I was having back issues and would be more comfortable at home.