Confirmed Service Customer
On 9/8/23 I had my 22 silverado in for an oil change. as I waited in courtesy lounge Mark Stockman came in and said they did a check on my front end and found that the camber was out of spec and needed an alinement.He gave me a printout showing this.I declined at first but after thinking it over made an appointment to have it done.when I made the appointment i requested the mechanic I wanted to do the work.was told he was not for the week too I waited and made the appointment for when he was available. after dropping of the truck and work was done I picked up my truck and went home. It was then I looked at the receipt and found not only did I not get the mechanic I requested but no camber adjustments needed. paid 2hrs for toe in adjustment. according to first print out toe in was fine. Question is now why did I have to have it serviced? and now to ad insult to injury after washing my truck yesterday found two small dents in fender just behind driver side wheel.
Gregory W.
HAMBURG,
NY
Business Response
Thank you for taking the time to share your feedback. We're disappointed that you had a negative experience in our service department. We pride ourselves on going the extra mile to take care of our customers and to provide honest repair services. We stand by our professional opinion and would not persuade any of our customers to get repair that we would not consider necessary. If you would like to discuss your repair further or have any questions, please feel free to contact our service manager, Dave Franklin at 716-941-5255.
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Confirmed Service Customer
A good tech did good work. No more pulsing brakes. Thanks Chris W