i don't know if you're incompetent or just downright dishonest, but this was the worst experience i've ever had at a dealership. i've spoken to brian cappellino about the matter, you can ask him the details
Vince is the best Service Manager I have ever met. Penny was a great help as well. So, what I'm saying is, I'm very pleased with the Cappellino Service Department and will always take my vehicle(s) there for any type of service.