202 Reviews Found
Business Response
Dear Ronald, We're glad you had such a wonderful experience with us! Thank you again for choosing Cappellino Chevrolet INC and we hope to see you again.
Was this review helpful?
Business Response
Dear Lisa, Thank you for taking the time to let us know about your recent service experience with us! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Business Response
Dear William, Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Business Response
Dear Brian, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Cappellino Chevrolet INC and we hope to see you again.
Was this review helpful?
Business Response
Dear Timothy, Thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
Was this review helpful?
Business Response
Dear Viola, Congratulations on your new vehicle! We're glad to hear you found our staff was so knowledgeable and friendly! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Was this review helpful?
Confirmed Sales Customer
Went out of her way to get a car with opions I liked from another dealership
John B.
HAMBURG
Business Response
Dear John, Congratulations on your new vehicle! We're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for choosing Cappellino Chevrolet INC and have a good day.
Was this review helpful?
Confirmed Sales Customer
Our salesperson, Caren, was wonderful! She was patient and helpful, explaining all details. She took time with us and was not rushed. The day we picked up our new truck, she once again took the time, explaining and setting up the truck with our preferences. Great experience! This is our third lease with Cappellino Chevrolet. Have always been treated well.
Paul K.
BOSTON
Business Response
Dear Paul, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your repeated business and look forward to your next visit!
Was this review helpful?
Confirmed Sales Customer
Caren is a top notch rep. She’s very efficient and knowledgeable about Chevrolet products. When leasing or buying, she takes care of everything very well. This is at least our third experience with her assistance.
Paul B.
GREAT VALLEY
Business Response
Dear Paul, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your repeated business and look forward to your next visit!
Was this review helpful?
Confirmed Service Customer
I brought the dealership a difficult problem. My 2019 Chevy Silverado 1500, caught on fire 12/31/2024. It took the dealership 2 1/2 weeks for an initial evaluation, I was not notified of the delay until I called the dealership. It was determined the fire started in the fuse box and melted the main wiring harness. I had to stop at the dealership to learn there was no ETA on the wiring harness delivery. That arrived 1 1/2 month later, I was notified, it was installed and determined a new starter was needed. The dealership notified my insurance company on Monday, the adjuster requested supporting documentation for payment, after numerous emails from the adjuster to the service manager, it was finally provided the following Thursday. Pickup of vehicle was smooth and questions I had were answered. The service manager does not communicate well or in a timely manner with clients. This was a 3-month process, partially due to the unavailability of the wiring harness, but also due to lack of prompt action by the service manager when parts were available.
Carol S.
BLISS
Was this review helpful?
Business Response
Dear Noel, Congratulations on your new vehicle! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Was this review helpful?
Confirmed Service Customer
Everybody there was very friendly and knowledgeable You have a great team
Liborio B.
BLASDELL
Business Response
Dear Liborio, We're glad to hear you found our staff was so knowledgeable and friendly! Thank you again for choosing Cappellino Chevrolet INC and we hope to see you again.
Was this review helpful?
Business Response
Dear Robert, Congratulations on your new vehicle! We are glad that you found our sales staff to be so professional! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Was this review helpful?
Confirmed Service Customer
Friendly, quickly greeted me and explained what was happening. Spent time answering my questions. Service completed timely!
Joseph T.
WEST VALLEY
Business Response
Dear Joseph, We are glad that you found our service staff to be so friendly and knowledgeable! Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Chevrolet INC and we hope to see you again soon!
Was this review helpful?
Business Response
Dear Gary, Congratulations on your new vehicle! Thanks for your kind comments about our team. We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Sales Customer
Nice experience. Excellent staff. Quick turn around.
Anthony B.
CHEEKTOWAGA
Business Response
Dear Anthony, We're glad everything was completed quickly and to your satisfaction! Thank you again for choosing Cappellino Chevrolet INC and we hope to see you again.
Was this review helpful?
Business Response
Dear Kim, Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to see you soon!
Was this review helpful?
Confirmed Sales Customer
Tyler Conklin was the best salesperson I ever dealt with. He was very accommodating and explained everything to me. I've called him several times since I purchased the the car to explain how certain things worked on the car and where they were located. I would highly recommend him.
Linda O.
DELEVAN
Business Response
Dear Linda, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Service Customer
Courteous.and for me out the door fast for a oil change
Ronald V.
HAMBURG
Business Response
Dear Ronald, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Cappellino Chevrolet INC and we hope to see you again.
Was this review helpful?
Confirmed Sales Customer
Caren Stevens my salesperson went above and beyond to help me with the purchase of my new vehicle.
Karen B.
ORCHARD PARK
Business Response
Dear Karen, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! We're pleased to know we have been able to exceed your expectations and really help you out! We sincerely value your business and look forward to your next visit!