206 Reviews Found
Confirmed Service Customer
Easy to get service appointment for annual NYS Inspection. Pleasant staff interactions. Dealership presented well. Quick and efficient service.
Angelo A.
ELMA
Business Response
Dear Angelo, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Cappellino Chevrolet INC and we hope to see you again.
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Business Response
Dear Dorothy, Thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!
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Business Response
Dear Patrick, Thank you for your kind review; we are happy to pass along your comments to the team here at Cappellino Chevrolet INC - Service!
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Business Response
Dear Caren, Thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
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Confirmed Service Customer
It's a place I can trust - everyone cares about the customer and creating a great experience.
Catherine E.
ORCHARD PARK
Business Response
Dear Catherine, Thank you for your kind review; we are happy to pass along your comments to the team here at Cappellino Chevrolet INC! Have a good day!
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Confirmed Service Customer
All went well with repairs and service. Dave in service was very helpful and personable.
Tom H.
HAMBURG
Business Response
Dear Tom, Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes, Cappellino Chevrolet INC
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Business Response
Dear Ronald, We're glad you had such a wonderful experience with us! Thank you again for choosing Cappellino Chevrolet INC and we hope to see you again.
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Business Response
Dear Lisa, Thank you for taking the time to let us know about your recent service experience with us! We sincerely value your business and look forward to your next visit!
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Business Response
Dear Bradley, Congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Dear Michael, Congratulations on your new vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
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Confirmed Service Customer
Pulled up to the door service writer listened to my issues and promptly addressed them and I was on my way in less than an hour
Paul H.
ORCHARD PARK
Business Response
Dear Paul, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Cappellino Chevrolet INC - Service and we hope to see you again.
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Business Response
Dear William, Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
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Dear Brian, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Cappellino Chevrolet INC and we hope to see you again.
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Business Response
Dear Timothy, Thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
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Business Response
Dear Viola, Congratulations on your new vehicle! We're glad to hear you found our staff was so knowledgeable and friendly! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
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Confirmed Sales Customer
Went out of her way to get a car with opions I liked from another dealership
John B.
HAMBURG
Business Response
Dear John, Congratulations on your new vehicle! We're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for choosing Cappellino Chevrolet INC and have a good day.
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Confirmed Sales Customer
Our salesperson, Caren, was wonderful! She was patient and helpful, explaining all details. She took time with us and was not rushed. The day we picked up our new truck, she once again took the time, explaining and setting up the truck with our preferences. Great experience! This is our third lease with Cappellino Chevrolet. Have always been treated well.
Paul K.
BOSTON
Business Response
Dear Paul, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your repeated business and look forward to your next visit!
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Confirmed Sales Customer
Caren is a top notch rep. She’s very efficient and knowledgeable about Chevrolet products. When leasing or buying, she takes care of everything very well. This is at least our third experience with her assistance.
Paul B.
GREAT VALLEY
Business Response
Dear Paul, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your repeated business and look forward to your next visit!
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Confirmed Service Customer
I brought the dealership a difficult problem. My 2019 Chevy Silverado 1500, caught on fire 12/31/2024. It took the dealership 2 1/2 weeks for an initial evaluation, I was not notified of the delay until I called the dealership. It was determined the fire started in the fuse box and melted the main wiring harness. I had to stop at the dealership to learn there was no ETA on the wiring harness delivery. That arrived 1 1/2 month later, I was notified, it was installed and determined a new starter was needed. The dealership notified my insurance company on Monday, the adjuster requested supporting documentation for payment, after numerous emails from the adjuster to the service manager, it was finally provided the following Thursday. Pickup of vehicle was smooth and questions I had were answered. The service manager does not communicate well or in a timely manner with clients. This was a 3-month process, partially due to the unavailability of the wiring harness, but also due to lack of prompt action by the service manager when parts were available.
Carol S.
BLISS
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Business Response
Dear Noel, Congratulations on your new vehicle! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!