276 Reviews Found
Confirmed Service Customer
Appointment on time. Diagnosed and fixed expeditiously. Price was less than expected
Margaret G.
BOSTON
Business Response
Hi Margaret, Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Chevrolet INC and we hope to see you again soon!
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Business Response
Hi Linda, Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Chevrolet INC and we hope to see you again soon!
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Business Response
Hi Peter, Thank you again for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Service Customer
Dropped off vehicle night before service. Appointment was set for 10 am for a basic oil change. At noon I called to get an update as to when it will be done to pick it up. They did not service it at this point. I received a call back at 3:30 saying it was done. Upon arriving (25 min drive), they were just finishing it and did not have the paperwork in the system yet for me to pay. Totally unacceptable especially since I was the one who had to call them to figure out when my car would be done. Would it have taken that long if I
Elizabeth T.
HAMBURG
Business Response
Thank you for taking the time to tell us your concern. First and foremost, we would like to apologize for any inconvenience we may have caused you. We value our customers business and hope we get another chance to make you a happy customer.
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Confirmed Service Customer
Very Knowledgeable technicians and service manager, and always very courteous to my needs.
Gary P.
BOSTON
Business Response
Hi Gary, We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Cappellino Chevrolet INC and we hope to see you again.
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Business Response
Hi Philip, Thank you again for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Service Customer
There have been a lot of delays, in part because there were a lot of problems to fix. I greatly appreciated that the warranty covered the first two issues (but not the third). and the use of a loaner car. All in all, I feel I've been treated fairly.
Gary G.
EAST AURORA
Business Response
Hi Gary, Thank you again for taking the time to let us know how we did and about your service visit with us. We hope you have a great day!
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Business Response
Thank you for taking the time to leave a review. We apologize for the long wait and disappointed we did not meet your expectations at this time. We would like for you to know that we value your business and are glad that you chose Cappellino for your automotive needs.
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Confirmed Service Customer
Brandon did an excellent job when I got there. He also sold me a pair of wiper blades for my ‘04 SSR. I had to come back because my wiper arms and attached washers weren’t “standard”. Brandon and another tech went out of their way to figure out how to find and attach blades that would work on my vehicle. Much appreciated!!!
Diane S.
EDEN
Business Response
Hi Diane, We're pleased to know we have been able to exceed your expectations and really help you out! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Business Response
Hi Joanne, We're glad to hear you found our staff was so friendly and helpful! Thank you again for choosing Cappellino Chevrolet INC and we hope to see you again.
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Confirmed Sales Customer
Tom Grinsell n Rick Suto n Byran Cappellino were outstanding. N also joe
Paul M.
HAMBURG
Business Response
Hi Paul, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
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Confirmed Sales Customer
My salesman Tom made everything super easy and quick he was great to work with
Joshua N.
WATERPORT
Business Response
Hi Joshua, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
They were great and always super friendly keep up they great work
Caren S.
BLASDELL
Business Response
Hi Caren, Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit! Have a good day!
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Business Response
Hi Douglas, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
Tom was professional, punctual, and attentive. Such a fast easy experience
Kayla D.
HAMBURG
Business Response
Hi Kayla, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
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Confirmed Service Customer
The tech certified to work on my Bolt called in sick, so the recall work could not be done, though the tire rotation was completed. The Service Dept. should have contacted me to reschedule the entire service so that I would not have to make 2 trips to the dealer.
Carl Y.
LAKE VIEW
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Confirmed Service Customer
Very difficult problem had arisen on my 23 camaro, the team there did an outstanding job identifying the problem and correcting it...
Edward S.
HAMBURG
Business Response
Hi Edward, We're glad to hear you found our staff was so knowledgeable and helpful! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Service Customer
Craig Johnson is our hero!!!! Top notch sales representative, who really cares and couldn’t have been any more helpful in our Trailblazer purchase…
David P.
LAKE VIEW
Business Response
Hi David, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
Tom G was super great to work with! He made everything easy and clear to understand. I am very happy with my new lease!
Melanie G.
BUFFALO
Business Response
Hi Melanie, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Tom was great. Very accommodating and did great work!
Michael N.
ASHVILLE
Business Response
Hi Michael, Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit! Have a good day!