275 Reviews Found
Business Response
Dear Mark, We're glad to hear you found our staff was so friendly and helpful! We sincerely value your business and look forward to your next visit! Have a good day!
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Confirmed Service Customer
An hour and a half for an oil change and tire rotation.
Paul B.
LANCASTER
Business Response
Hi Paul, We really appreciate your feedback! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Service Customer
Dave is outstanding goes out of his way to make sure your satisfied.
Paul M.
HAMBURG
Business Response
Hi Paul, Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Took care of exactly what I asked for, did it on time and were very helpful when picking up.
Eric N.
SOUTH WALES
Business Response
Hi Eric, Thank you again for taking the time to let us know how we did. Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Chevrolet INC and we hope to see you again soon!
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Confirmed Service Customer
On 9/8/23 I had my 22 silverado in for an oil change. as I waited in courtesy lounge Mark Stockman came in and said they did a check on my front end and found that the camber was out of spec and needed an alinement.He gave me a printout showing this.I declined at first but after thinking it over made an appointment to have it done.when I made the appointment i requested the mechanic I wanted to do the work.was told he was not for the week too I waited and made the appointment for when he was available. after dropping of the truck and work was done I picked up my truck and went home. It was then I looked at the receipt and found not only did I not get the mechanic I requested but no camber adjustments needed. paid 2hrs for toe in adjustment. according to first print out toe in was fine. Question is now why did I have to have it serviced? and now to ad insult to injury after washing my truck yesterday found two small dents in fender just behind driver side wheel.
Gregory W.
HAMBURG
Business Response
Thank you for taking the time to share your feedback. We're disappointed that you had a negative experience in our service department. We pride ourselves on going the extra mile to take care of our customers and to provide honest repair services. We stand by our professional opinion and would not persuade any of our customers to get repair that we would not consider necessary. If you would like to discuss your repair further or have any questions, please feel free to contact our service manager, Dave Franklin at 716-941-5255.
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Confirmed Service Customer
Fast courteous service with a home town feeling.
Ronald K.
LAKE VIEW
Business Response
Hi Ronald, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Cappellino Chevrolet INC and we hope to see you again.
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Confirmed Service Customer
This is the 2nd time Ive had an awful experience for a service visit, on a car that just turned 1. An oil change and an inspection. What should have been very simple, turned to irritation. So far you are 2 for 2. 1- Oil change - Oil left all over driver door handle, inside of driver door, driver passenger door handle, and steering wheel. Not ok! Also terrible communication with your newest service advisor. The service manager came in and saved the day at the end which is why I attempted the Inspection appointment. 2- Inspection- Lacking communication from that same advisor on all levels, from the 1st appointment. Then the car was parked at end of lot between 3 bus's, while I was waiting for the car. Why, put me in the hunt to find my car when its completed and Im waiting for it??? The customer service needs to be addressed. Its the small details that are easy and mindless. Why not provide it? If I make another appointment here Ill request the service mgr again for a more pleasant experience.
Angela G.
BUFFALO
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Confirmed Sales Customer
Great dealership great salesman as always. Always recommend Tom G. to anyone in the market for a new vehicle
Jacob D.
NEWFANE
Business Response
Hi Jacob, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Thanks again for the recommendation, and have an amazing day!
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Business Response
Hi Joseph, Thank you again for taking the time to let us know how we did. We hope you have a great day!
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Business Response
Hi Daniel, It's our commitment to ensure quality customer care by providing friendly and professional service to our guests. Thank you again for choosing Cappellino Chevrolet INC and we hope to see you again.
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Confirmed Service Customer
came in for oil change service was done promptly in and out within an hour.
Larry B.
ORCHARD PARK
Business Response
Hi Larry, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Cappellino Chevrolet INC and we hope to see you again.
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Confirmed Sales Customer
Caren was very nice and knowledeable about our new vehicle thank you
Timothy W.
BUFFALO
Business Response
Hi Timothy, Congratulations on your new vehicle! We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Cappellino Chevrolet INC and we hope to see you again.
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Confirmed Service Customer
New York Inspection; The state computer could not print the sticker for my truck, there for I am driving with an expired inspection. Truck passed, just can't print the sticker for the windshield.
Paul P.
EAST AURORA
Business Response
Hi Paul, We appreciate you taking the time to leave us this feedback. If there is anything else we can do for you please do not hesitate to call.
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Confirmed Service Customer
Great service crew, very knowledgeable and genuinely helpful with my service requirements.
Gary P.
BOSTON
Business Response
Hi Gary, We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Cappellino Chevrolet INC and we hope to see you again.
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Business Response
Hi Richard, Thank you again for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Service Customer
I love the dealership, you do a great job! But I am concerned with how often I’m being told that my tires need a realignment. Is this possibly evidence that Chevrolet is not creating the quality products that they used to
Anna C.
BUFFALO
Business Response
Hi Anna, We are very happy to have provided you with such a positive experience! Please feel free to contact our service department about why your tires need a realignment more than in the past! Thank you and have a good day!
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Confirmed Service Customer
Over $200 for oil change and filters. A bit expensive in my opinion
Jason F.
LACKAWANNA
Business Response
Thank you for taking the time out of your day to provide us with your feedback. If you would like to discuss this further with our service manager, please call Greg Rohrdanz at 716-689-2900
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Confirmed Service Customer
Took my vehicle in for a remote start to be installed. Was in by 2:00 and on my way by 4:00.
Karen O.
CHEEKTOWAGA
Business Response
Hi Karen, Thank you again for taking the time to let us know how we did. We hope you have a great day!
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Business Response
Hi Michael, Congratulations on your new vehicle! Thank you so much for your positive comment about Cappellino Chevrolet INC! If you have any further questions, please give us a call. We're always happy to help!